October 28, 2009, Cover Stories

Unsolved Mystery

By Kerry Pechter   Wed, Oct 21, 2009

In Matt Greenwald's "mystery shopper" experiment, near-retirement couples met with eight financial advisors to find out if they would recommend income annuities. None did.

The “mystery shopper” is one of the oldest and most effective research tools. You can learn a lot simply by having someone pose as a naïve consumer and catch a seller off-guard.


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